Information questions
Frequently Asked Questions
How can I get in touch with your customer support team?
- You can reach our dedicated customer support team by filling out the contact form on this page. We aim to respond within 24 hours to assist you with any queries or concerns.
What information should I include when contacting support?
- To ensure a quick and effective response, please provide your name, contact details, and a detailed description of your issue or inquiry. Additional order or account information can also be helpful.
Is there a phone number I can call for immediate assistance?
- Yes, we offer phone support during business hours. You can find our contact number on the contact page. For urgent matters outside business hours, please leave a voicemail, and we will get back to you as soon as possible.
- Or you can simply use the live chat button to contact us immediately.
Do you have a physical office I can visit?
- While we don't have a physical storefront, we are located at 63 Bridlington Avenue, Hull HU2 0DU, United Kingdom. Please note that visits are by appointment only. If you'd like to schedule a meeting, reach out to us through the contact form.
What is your typical response time to emails?
- We strive to respond to emails within 24 hours during weekdays. If you contact us over the weekend or during holidays, please allow for additional time. If your matter is urgent, we recommend using our phone support option for a quicker response.
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